Channel News

30 Ways to Improve Your Leadership in 30 Days

Thursday, November 01, 2018

While it is great to go into detail around leadership strategies and what you need to do in order to be an effective/strong/well liked/smart (the list can go on forever) leader, sometimes it is helpful to simply read a list of things you can change immediately for immediate results. 

Being a great leader takes hard work, generally years of experience (read trial and error, sometimes big errors) and success in a variety of scenarios, just to name a few. That said even great leaders need to be introspective and look at what they do and how they do it. This is a short article relevant to those new to leadership or seasoned veterans with a list of great ways to make small improvements to your leadership style immediately. Take a look to see what you can change today.  ...Read More


The Four Traits of a Trusted Advisor

Thursday, August 02, 2018

Author: Moheb Moses

If I had to pick my most annoying phrase right now, it would be “Trusted Advisor”. Greatly overused, often misrepresented, and largely misunderstood, those two words are now well and truly entrenched in the “Meeting Bingo” category - they seem to get bandied about without any particular definition or consideration.

But while I may hate the use of the phrase, I absolutely believe in its intent, which is to be an organisation where customers seek your advice, and trust it enough to act on it rather than shop you around. And what's more, I believe there are four attributes which define what Trusted Advisor status means.
 ...Read More


You Get What You Reward So Be Careful

Friday, June 29, 2018

Author: Cam Wayland

At present there is a lot in the news about reward and compensation systems driving the wrong behaviour at banks and financial institutions. Luckily the ICT industry is not facing a Royal Commission, but there are certainly some badly designed incentives and discount structures delivering predictably poor outcomes, which we will explore in this month’s article.

There are two familiar adages worth thinking about in context together rather than separately. Firstly “you get what you pay for”, and secondly “what gets measured gets done”. When looked at together you have the makings of a reward and compensation system, or a channel program discount and incentive structure. 
 ...Read More


How The Cult of the KPI Has Damaged Our Moral Compass

Wednesday, June 20, 2018

Going hand in hand with sales incentives are KPIs or Key Performance Indicators. I am confident everyone reading has been given a set of KPIs during their working life, all with the goal of driving certain behaviours that help get you to a particular outcome. It seems however that just like sales incentives, under certain circumstances, KPIs can actually drive bad behaviours from staff in an effort to meet them.

This article explores the concept of KPIs and how the combination of unrealistic targets, big incentive programs and a culture of poor job security can lead to some very bad behaviours from staff. It also outlines the circumstances in which KPIs can work beautifully, something every acting manager in charge of setting KPIs should be across.

This is a very interesting article that cites some examples from big local and overseas organisations. Grab a coffee and read it in full. ...Read More


Why the Secret to Success is Setting the Right Goals

Tuesday, June 05, 2018

With such a focus on Incentives, KPIs and behaviours this month in our articles, when I stumbled across this recent TED talk by John Doerr, I thought it was too interesting not to share. John discusses the concept of OKRs (objectives and key results), rather than KPIs, and how they are a powerful tool in helping to achieve aggressive goals.

John explains that OKR is a goal-setting system that's been employed by some large global companies (like Google, Intel and Bono!) to set and execute on audacious goals. Watch this video and learn about how John believes that setting the right goals can mean the difference between success and failure and how they can be used to hold both ourselves and our leaders accountable.  ...Read More


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