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Channel Dynamics recognises the importance of your privacy and understands your concerns about the security of your personal information. We are committed to protecting the personal information that we hold about you. This describes generally how we manage your personal information and safeguard your privacy in accordance with the Privacy Act 1988.
Collecting personal information about you: Your personal information must be held in our database and is information collected directly from you. For example, we may collect personal information about you when you deal with us over the telephone or through other correspondence (whether by letter or e-mail), when you visit our web site or when you have contacted us in person.
Generally, the type of personal information we collect about you is the information included in project or training documents such as a briefing document or enrolment form (for example, your name, mailing address, telephone number and e-mail address).
Our disclosure statement:
Channel Dynamics collects personal information from you for the following purposes:
If you do not provide the information requested, we might not be able to provide you with the service requested. Channel Dynamics may disclose your information when required by third parties that provide services under contract to us. These contracts require the third party to keep your personal information confidential and secure. If you do not wish to receive information about services and promotions, Channel Dynamics, on request, will remove your name from mailing lists.
Using and disclosing your personal information:
We will use and disclose personal information for the primary purpose for which it was collected. Channel Dynamics does not usually disclose your personal information to any other organisation or person unless there is a legal requirement to do so. Channel Dynamics may also disclose personal information to relevant authorities if it reasonably believes that there is a threat to an individual’s life, health or safety, or public health or safety.
Access to your personal information:
You have access to the information we hold about you by requesting the information from Channel Dynamics by emailing firstname.lastname@example.org
Accuracy, completeness and up-to-date information:
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
We take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorised access, modification and disclosure. We make our employees aware of the sensitive nature of your personal information and only grant them access on a need-to-know basis.
How to contact us:
We are not required to provide a refund if you change your mind or cannot be in Hong Kong for the scheduled program dates.
Should the program be cancelled or not proceed for any reason we will provide a full refund to the credit card you made the booking payment with.
Alternatively you can use the payment as a credit for channel consulting services to the same value based on our standard daily consulting rate of USD 300 per hour.