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With such a focus on Incentives, KPIs and behaviours this month in our articles, when I stumbled across this recent TED talk by John Doerr, I thought it was too interesting not to share. John discusses the concept of OKRs (objectives and key results), rather than KPIs, and how they are a powerful tool in … Continued

Most people don’t enjoy receiving negative feedback, whether it’s about themselves, their organisation or their team. Yet everybody enjoys being successful. The problem is that the negative feedback can offer information that will enable you to achieve a higher level of success. It could be said that negative feedback can be both constructive and highly … Continued

Vendors have a lot to do when it comes to managing their partners successfully. There are many metrics to track and many partners to do this for. The reality is that there are not enough hours in the day to track every aspect of a partners performance and engagement. In addition to this, the partners … Continued

Stress is a part of life… we have all experienced it and managed it (some better than others) in one way or another. When it comes to managing work stress there are many methods you can utilise to bring it under control but it seems that keeping your approach simple is probably the best thing … Continued

Long tail partners are the partners that sit in the 80% of a vendors partner group, but only generate 20% of their revenue. For many vendors, time, money and resources have been put to work trying to build and cultivate partners in that 80% to become bigger revenue generating partners, but is this the right … Continued

As the saying goes, the only certainty in life is change. Here in the IT channel and the industry in general, we know only too well how big of an impact change can have and how constant and almost relentless change can be. We also know how important it is to evolve and adapt with … Continued

The Small to Mid Size Business (SMB) market is large here in ANZ and if you are an MSP, serving this market can be highly profitable. As with most market segments, there are nuances that you need to be aware of in order to be successful but when it comes to the SMB market, the … Continued

The ultimate goal for vendors in the channel is to have channel partners sell their solutions to end users. The ultimate goal for all channel partners is to make money, typically from selling vendor solutions. So while it is important for partners to differentiate themselves in the market place to their customers, it is critical … Continued

A good strategy is a critical component of any successful business foundation. Probably just as critical though is the execution of the strategy. How it is executed, when it is executed and if it is executed. Execution it seems can be very difficult, especially when the leadership get tied up with or distracted by the … Continued

The technology changes that have taken place in recent years have been ‘disruptive’ to the channel, to say the least. With these changes impacting how businesses are going to market and what partner business models look like (most moving to a recurring revenue business model in part, if not completely), it is no surprise that … Continued