Keeping You Up To Date With The Latest Channel News

37 Customer Experience Statistics You Need To Know For 2021

Customer experience has fast become a top priority for businesses, and 2021 will be no different. But, why are so many companies focusing on the customer experience and what happens to companies that choose to ignore it? In this article, Toma Kulbytė looks at the most important trends, and provides 37 statistics from various research … Continued

CompTIA Keynote Series Now Available For Download

The last CompTIA Community Meeting was an amazing success with many of the attendees commenting on the incredibly high caliber of speakers and topics. The presentations are all now available on demand to view HERE. In case you missed it, here were the topics: Stacey Ashley – High Performance Leadership Expert, Speaker, Change & Transformation … Continued

Implications of the Ansoff Matrix on Channel Strategy

In last month’s article – Not Everybody Wants to Grow – we made a brief reference to the Ansoff Growth Matrix. In this month’s article, we explore this model further, and its implications for your channel strategy. Igor Ansoff was born in Russia in 1918, but is largely considered to be the father of strategic … Continued

Eight 8 charts show COVID-19 has changed B2B sales forever

The COVID-19 pandemic forced B2B buyers and sellers to go digital in a massive way. What started out as a crisis response has now become the next normal, with big implications for how buyers and sellers will do business in the future. This Recent McKinsey research on decision makers’ behavior globally across industries since the … Continued

25 Digital Marketing Recommendations for 2021

There is always a huge interest in digital marketing trends and innovation in marketing as we get closer to the new year. In particular, with the increase in digital activity we saw in 2020, reviewing innovation in digital marketing, technology, and platforms for the year ahead can help marketers identify new opportunities that agile businesses … Continued

Last Chance To Register For CompTIA Meeting

Don’t miss this chance to listen to our diverse industry panel discussing leadership! Last month we highlighted the amazing line-up of keynote speakers for our October ANZ Community Meeting. This month we’re delighted to announce the make-up of the incredibly representative panel that will bring different perspectives to the topic of Leadership in our industry. … Continued

Not Everybody Wants to Grow

It may be abhorrent to many vendors, but not all solution providers/MSPs want to grow their business. It may be that they’ve achieved a level of organic growth and profitability they’re happy with, or it may be that the additional investment required may be too great, or it may be a business culture that prefers stability. … Continued

Creating An Environment For Great Virtual Delivery

Over the last few months, we’ve written about the need for companies to transition to a new way of doing business. And like many other companies, we’ve had to pivot to delivering our training virtually, rather than face-to-face. But when we set out to adapt our courses, we didn’t just want to run boring webinars… … Continued

Keynote Speakers Confirmed For CompTIA Meeting

We are so excited about the line-up of keynote speakers for our October ANZ Community Meeting! With so many people in our industry suffering from “zoom fatigue” we knew we had to bring something special to make it interesting for our Business Technology Community. We have 3 experts in their field covering topics on Leadership … Continued

Are Your Business Partners PSYCO?

Usually a Vendor’s primary focus is revenue growth. Channel partners however tend to be primarily focused on measures such as profit and cash flow. These differences are important considerations for vendors and partners alike when considering a partnership strategy. While all businesses are looking to ensure they are profitable, this simple “rule of thumb” business … Continued