Category: Uncategorised

It is no secret that the majority of people holding managerial positions in the workforce are men. While this is something that is certainly starting to change, it seems we still have a way to go before the numbers go anywhere close to equalising. To help give things a boost, there is now empirical evidence … Continued

We are all looking to get the most out of each and every day be it in our personal lives or our professional lives. Organisations are also looking to get the most out of their staff each and every day, they want to ensure that productivity levels (and ultimately profit levels) are high. This article … Continued

Cam Wayland was recently interviewed by ARN about his thoughts and opinions on partner account management when it comes to the Cloud. It seems that vendors want to know what is important when it comes to partner enablement and how to recruit, engage and manage high performing partners. It really is true that the Cloud … Continued

The only thing that is certain in the IT channel is change. Last month Moheb spoke to Heather Wright at Channel Life about the huge changes we have seen in the IT channel here in ANZ thanks to the evolution of the Managed Services business model. He also spoke about while he believes the Managed … Continued

Justin Warren at CRN has written an interesting article about the impact of customers moving to IT consumption via cloud business models on Service Provider organisations. The service providers looking after these customers are no longer handling equipment on behalf of their clients but rather are managing Service Level Agreements. What’s more, the service providers … Continued

We all know how important customer service is when it comes to sales and customer retention. But it can be easy to think we totally understand our customer’s needs. For MSP partners, forgetting to uncover customer needs can be a costly mistake. In this article, Stuart Crawford of the MSPMentor provides a very simple analogy … Continued

The arrival of social media has precipitated many changes in the way we consume goods and services and more precisely the way we decide which goods and services (or brands) to consume. This is not only true in the B2C world but has spilled into the B2B world too. Nicohle Gunn of the Incentive Solutions … Continued

Sales team compensation plans are a hotly debated topic by both employers and employees alike. Sales people drive revenue for any business so it is imperative they are compensated and incentivised in the best way possible. The question is, what is the best way possible? It would seem that there is no single answer to … Continued

If you have worked in the channel (at a vendor or a partner) in virtually any role, you would have either seen or been a part of SPIFFs and incentive programs of some form or another. You probably have also seen that these SPIFFs and incentive programs tend to be run with mixed results, for … Continued

Early last year we wrote a blog article that introduced you to Dan Pink and his theories on motivation. This was such an insightful video, and tit fitted so perfectly into our topic this month, that we couldn’t resist posting it again. Dan believes that while financial incentives can and often do work to motivate … Continued